Refund Policy

PicGENIE® takes great pride in our products. If for some reason you are not satisfied with your purchase, you may return it for replacement, credit, or refund.

  1. Purchases made from entities other than are not eligible for return credit or exchange. Please contact the retailer where the PicGENIE® purchase was made and inquire about their exchange or return policy.
  2. International Orders are non-refundable.
  3. Shipping charges are non-refundable. An $8.00 S & H charge will be deducted from the purchase price for each item.
  4. Returns and exchanges must be made within 15 days of receipt.
  5. Opened items are not eligible for full return credit.
  6. For any damaged item, you may be required to provide a photo.
  7. Items that are shipped to without adequate packing to ensure safe return and are subsequently damaged are not eligible for full return credit or any refund at all.
  8. Please return via FedEx, UPS, or insured parcel post for tracking purposes. PicGENIE® cannot be responsible for packages lost in transit.
  9. Upon arrival of the returned product, we will issue a refund for the cost of the product less an $8.00 shipping and handling charge. Please note that you are responsible for the shipping costs to return product to us.

Please return to :
Attention: RETURN
117 Golfview Court
North Liberty, IA 52317